InfoCision Management Corporation

InfoCision receives thousands of applicants each year, hiring only approximately three percent of these. Once hired, it focuses on retaining employees by promoting a family-oriented culture in which employees can balance their work and home life, providing recognition and rewards for their efforts, and developing their skills to move up in the organization.

A family-oriented workplace is the hallmark of InfoCision Management Corporation. This organization offers an array of flexible work options driven by an understanding that employees are the most important part of their business. InfoCision also has a work-at-home program for individuals that cannot work outside the home, particularly those with disabilities. In fact, the organization was recognized as an employer of the year for persons with disabilities. All employees are permitted to leave work to attend to personal and family obligations as long as they make up their time within the same pay period. A flex-time policy as well as flexible scheduling options is in place for employees. Also in support of its family-oriented environment, InfoCision offers a 100% paid maternity leave, onsite daycare that is striving for accreditation as a premier child learning center, an employee assistance program providing free counseling services to employees, and discounted rates on legal representation.

Employees at InfoCision don't just have a job. InfoCision ensures that its top talent can have a lifetime career at the organization if they choose. One of InfoCision's premier benefits is its promote from within policy and established career plans. The organization considers internal employees for open positions before recruiting outside of the organization. Most of the organization's top leaders started as Communicators (call center employees) and moved up the ranks to management and executive roles. In support of this promote from within policy, the organization ensures that employees have access to training and development programs. InfoCision has a corporate university that offers in-house training sessions and discounted classes at local universities. It also offers tuition reimbursement up to $1,000 per semester for job-related education and has partnered with the University of Akron to provide scholarships to employees or their dependent children. In addition, the organization sponsors employees who wish to attend conferences or seminars or pursue professional memberships and certifications. Finally, the organization initiated a unique Marketer program , modeled after The Apprentice that enables employees to participate in a marketing challenge in which teams create effective strategies for current clients and present them to the board. The ultimate goal is to encourage them to work together while developing their presentation and marketing skills.

InfoCision has a culture that recognizes and rewards employees, evident through its many programs. All employees have a performance-based bonus plan and are eligible for an employee of the month award rewarding those employees that are most efficient and productive from both salaried and hourly staffs. The organization holds performance contests that award top performers with $10,000 and $100,000 prizes, cash, gas cards and cool prizes like plasma TVs, computers and video game systems, a Quality-Superstar award, and a Working Smarter award given to employees that submit the winning idea that saves the company money and time. In addition, it has a unique peer review system for their performance review that creates accountability between employees. The system is maintained and customized to evaluate every employee's interpersonal relationships with his or her co-workers. Above all, perhaps the most unique effort the organization puts forth is placing employees with clients they have an affinity for, as it has found that their employees are most engaged when they work for a cause or company that they care about. This specialization creates a dynamic environment in which every employee truly cares about the programs on which they work. InfoCision understands the value of engaging their employees in perhaps the most intangible way: giving employees challenging work that they care about.